Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Croft Medical Centre


Can't get in to see a GP, not helpful at all

I spent all morning on the phone trying to get my 6 year old daughter an appointment and when we eventually got through we were told she couldn't be seen and to call back the next day. We were told to go to the badger clinic online but had to navigate through and work it out for ourselves as there was no advice on where to click or how to book in. We never phone the doctors and when we do it's because we actually need to be seen. If you aren't ill before 8am then you definitely won't get an appointment when you call slightly after that. I've put off so many things including my smear test because while working I don't have a whole morning to try to get through to book it, especially when you are then turned away.