Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Can never get through on the phone.

Can never get an appointment to see or even speak to a doctor as according to the receptionist all appointments go by 8.15 even though they open at 8. When you speak to a receptionist untrained medically they think it is OK to make thier own diagnosis and decide you don't need an appointment with your doctor and send you off to the local walk in centre as according them its not urgent enough to see a doctor. I have a painfull medical condition but if I want my prescription I have to travel up to the doctors to put in a request then travel back again to get any medication. No consideration for disabled people or people with mental health as the receptionists seem to think they are above a receptionist and make you suffer in pain.