Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Almost impossible to get through

There are times when I have phoned at 8am to be informed that they are too busy to take my call. It has taken me 30+ attempts to get through to then be on hold for 20 minutes to be told there are no appointments. The receptionists are rude and I should not have to tell them what my problem is just so I can have an appointment. I phoned previously to get my prescription renewed as I was unable to order online as I had to have my medication reviewed, to be told by the receptionist it would be two weeks before someone could call me back! For a review that would take 3 minutes to discuss as I need the medication! Ridiculous process