Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Croft Medical Centre


Midwife services are terrible

Let them know you’re pregnant and you’re assigned a midwife, currently 22 weeks pregnant and yet to meet her. First appointment was a disaster, double booked, duty midwife struggled to get bloods. At my first scan Hospital wasn't aware my pregnancy is high risk until they looked further into my history as midwife had put it down as normal despite me airing my concerns and telling her what happened during my first one. Missed 16 week appointment because midwife wouldn’t answer the phone or return messages. Ended up in hospital, still not spoken to midwife. Not really sure what’s next appointment wise as no contact at all from her. Phone the surgery they’re just unhelpful, that’s when you can get through. Never had issues like this with my first pregnancy at a different surgery. Understand and sympathise they’re really busy but I feel I’m missing out on basic care.