Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Croft Medical Centre


Can never ever get an appointment

Try to call at 8am. Can never get through. It’s says they are experiencing a high volume of calls so they cut you off. Keep trying. Eventually get through sometimes. 8th person in the queue but takes 40 minutes to get through then to be told no appointments left and to try again in the morning. Knowing that I need to book an appointment for myself or my children gives me anxiety because of the issues I have when trying to book an appointment. I am a full time working mum and do not have the option to keep trying to ring daily at 8am until I get an appointment. Receptionists are rude. I am a healthcare professional myself and would be embarrassed to work for that practice. GPS and nurses are good though but it’s impossible to get an appointment with them.