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  • Review A Service
  • What We Do
    • Meet the team
    • Who are we and what do we do?
    • Vacancies
    • Terms and Conditions
  • How We Make A Difference
    • Investigations
    • Impact Reports
    • Consultations
    • Annual Reports
    • Document Hub
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    • Information & Signposting
    • Help During Winter
    • Stay Well Solihull
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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Croft Medical Centre



Receptionists are plain rude and abrupt

When ever you call your clearly already in a worried state as you wouldn’t be calling the doctors if something was not wrong with you or a family member it’s not something you do for fun, but other than 1 or 2 of them majority are just rude to you on the phone they don’t follow on with any advice on where you can get seen just no appointments goodbye try tomorrow you can be trying every morning for up go 2 weeks and still not get an appointment which is the case for me at times and my mental health hit an ultimate low due to this and feeling I had no where to turn. The doctors are lovely especially doctor bosworth when you can get in but there is just no system that seems fair or seems to work Iv been in the surgery and witnessed some angry patients but in their defence none of the receptionists show any sort of compassion or empathy towards them and it is very frustrating when your constantly trying to get an app and told there are none available.

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