Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Rude, noisey and unhelpful receptionist.

Receptionist can be so quick to get you off the phone, they can be unhelpful, rude and act to much like god, you ask for a doctor to call and they decide it is a nurse. You can never get through to them and the Receptionist let some of the staff down. Doctors dont read notes when they call you so dont have a idea on who you are or what you have. Id like to say sue is a great nurse and really looks after my husband.