Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Never get to speak to anyone

There is always a queue of callers sometimes up to 20 when your call gets to 30 minutes it automatically cuts you off so you have to start over again. I can't understand why it has been closed for so long. No communication, I have been posting my repeat prescription through there door for months I have just found out I didn't need to because they have put me on automatic repeat with the pharmacy. NO ONE BOTHERD TO TELL ME.