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  • Review A Service
  • What We Do
    • Meet the team
    • Who are we and what do we do?
    • Vacancies
    • Terms and Conditions
  • How We Make A Difference
    • Investigations
    • Impact Reports
    • Consultations
    • Annual Reports
    • Document Hub
  • How We Can Help You
    • Information & Signposting
    • Help During Winter
    • Stay Well Solihull
    • Family Hubs
    • GP’s and Pharmacies
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    • Hospitals
    • Mental Health
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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Croft Medical Centre



Trouble getting through on the phone lines

Every morning it takes ages to get through to anyone if u are lucky enough to ever get through all appointments are then gone! Still not seeing any patients, doctors here have got far too comfortable using phone consultations and therefore are mainly only doing this even when the patient proves low risk to passing anything on and patient feels they need to see a doctor. Should switch back on the online appointments. Not enough doctors. Receptions rude and not helpful. Finally got into doctors to c a physiotherapist and he recommended I see my gp, total disbelief when the unhelpful receptionist told me that I needed to leave and call at 08:00 am every day until I was able to obtain an appointment! Needless to say I’ve not managed to do this it’s been about 3 months I have up in the end!

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