Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Poor, reception staff are not DRs.

Tried for 5 days to get through 45-60 mins waiting only to be told to call back. Then I needed a fit note, again to be told the Dr that issues them only does so twice a week?? And the same with my prescription review. Receptionist was able to extend it by 1 month but I was told to call back next month as the Dr who issues/ carries out prescription reviews was on annual leave. To my knowledge. Every Dr is able to issue fit notes, and every Dr is able to review a prescription!! Also the one time I was able to actually get passed the receptionist and speak to a Dr I asked if I could come in to see them face to face, and was told I was speaking to a locum who was not based at the practice,