Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Croft Medical Centre


Once you actually get a appointment,good.

Very difficult to get an appointment.receptionists are very rude.bad attitudes.if you do get an appointment,then I can’t fault the services,however the receptionists are a law unto theirselves.why can people who go to work not book an appointment? No allowances made for us.I’ve tried for weeks to even get through on the phones only to be told to ring back the next day.it took me over 2 months to finally get an appointment to see the nurse.lots of changes are needed for this surgery to come up to an acceptable level.I have no choice but to stay at this practice as I don’t fall in any other catchment.a good start would be to send the receptionists onto some training courses in customer services,and to learn some compassion as this is severely lacking here.I would not recommend this practice at all