Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Impossible to speak to

After a 2 min prerecorded message, another message will say that they’re too busy for any calls and can’t get through to the queue at all. If you do get into a queue you’re on hold for 35-40+ mins to have the line cut off. Trying to request medication which is usually on repeat but was taken off when trying to order through doctors app. Sent personalised message to request they add the medication but had a generic text back to say that I needed to call them to order it. When I try to call I can’t speak to anyone. I’m at a complete loss as to what to do. Very inconvenient when trying to contact them around work hours.