Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Croft Medical Centre


Rude receptionists

Never able to get an appointment. Waiting times are ridiculous. Disgusting that you have to tell the receptionist what’s actually wrong with you before your even considered for an appointment. If you don’t agree to tell them what the problem is your told they have none available and to try again the next day in which you get the same response all week. Doctors themselves are generally good the reception staff let down this surgery.