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  • What We Do
    • Meet the team
    • Who are we and what do we do?
    • Vacancies
    • Terms and Conditions
  • How We Make A Difference
    • Investigations
    • Impact Reports
    • Consultations
    • Annual Reports
    • Document Hub
  • How We Can Help You
    • Information & Signposting
    • Help During Winter
    • Stay Well Solihull
    • Family Hubs
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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Croft Medical Centre



Receptionists are often rude

I often end up phoning and being on hold for 25 minutes to be told when I get through that there are no appointments. This is when I have phoned up bang on 8am, how is it that there are no appointments left? The receptionist will ask what your problem is, this shouldn't be allowed, I don't want to discuss my personal issues with the receptionist, that is why I call for a doctor. And its extremely difficult to discuss over the phone what your issues are, you should have the option of going to physically see a doctor and not to have to describe how you are on the phone, especially as it isn't always possible as you do not know when the doctor will call. I have been at work and had to find a private room to have a discussion, what if I hadn't been able to do this? It's not like I can tell the doctor to call back at a more convenient time as they will not accept this, then you have to go through the whole rigmarole of phoning again the next day to try and get an appointment

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