Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


I can never get an appointment.

I have tried so many times in the last year to get an appointment without success. They have changed the way they give out the appointments now and I really don’t know the best way to get one. I have been to the desk and asked for an appointment. I was asked by the receptionist why I wanted to see the doctor. I totally object to giving them the reason. Everyone in the queue can hear what you are saying. I find that very intrusive. I really need to change my doctor, but not sure how much better other surgeries are.