Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Telephone appointment with doctor.

I rang the surgery and the receptionist took down my symptoms, she said the doctor would call me back in the afternoon, the doctor called me back went through all my symptoms and advised me what to buy over the counter to help and sent a prescription to my local pharmacy for anti biotic which I picked up an hour later, brilliant service !