Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Absolute disgrace of a place

Rude, obnoxious staff. Can’t get appointments no matter how hard you try. God help any woman needing to make one for cervical smear. New building wasted on these people. Need to be replaced by staff who care because after all they are in the caring profession but you could of fooled me. Worst surgery I have ever gone to in my life. I seem to have jumped out of the frying pan into the fire. Read reviews on the Croft Medical Centre web site, Chelmsley Wood, Birmingham, West Midlands.