Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Absolutely disgraceful medical centre

Please read reviews about this surgery on their web site. Had a terrible experience with this surgery. Was left in tears all day by receptionist. Receptionist rude, obnoxious. Can’t get an appointment to see a doctor. You have to phone on the day early morning for an appointment that day only, no future appointments allowed. Your in line at around number 91 in line and when you finally get an answer no appointments left. I’ve been nothing but messed about by this surgery concerning my son of 28 who needs life time care. Gave up my life to care for and love him at home saving the Government thousands to be treated like something off the sole of your shoe. People are suffering at this surgery and not seen a doctor in years because can’t get an appointment. Women who need cervical smears can’t get seen without an appointment. Sort yourselves out and NHS sort this out too before someone loses their life. So far people I have contacted to look into this have been useless. I’ve documented everything and kept emails of complaints I’ve made concerning this surgery.