Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Croft Medical Centre


Mental Health Crisis

Went to gp in mental health crisis due to supply issues. Receptionist said the chemist hadn't returned my prescription to them, was sent backwards and forwards between Gp's and pharmacy. despite being visibly upset, shaking with anxiety and explaining I hadn't got the mental capacity to deal with all of this after being left without medication. the receptionist simply shrugged her shoulders. refused me an appointment and said go to the chemist.