Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Croft Medical Centre


Generally happy

Luckily I don't need to visit the practice much. What I do find frustrating is the phone lines. I was in the queue (during an afternoon) for 11 mins where I was position 4 the whole time. Then after 11mins and 22 seconds my call disconnects so I drove to the surgery to find it empty, no person in view on the phone lines and when mentioned to the receptionist she seemed surprised at my comments. The service I receive, overall is positive (hardly any issues) it's just accessing the practice in the first instance.