Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Croft Medical Centre


Wrong diagnosis made in telephone appointment

It is difficult to make an appointment and on occasions they have said that someone would call me back and they have not. I had a telephone consultation with a doctor and was diagnosed with 'housemaids knee', and issued with a prescription. After a few weeks the symptoms had not cleared up. I got an appointment with a nurse clinician who queried how a diagnosis had been made on the telephone. I was referred for an x-ray and was eventually diagnosed with arthritis and knee damage.