Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Very poor services all round. Would not recom

Getting face to face appointments are impossible. No on line appointments, can't book appointments at surgery. Very rarely a. doctor you see Cannot get future appointments. Everyone is trying to book appointments by phone which doesn't work. My granddaughter needs a face to face and even though was told she needed one by a doctor, three months later she still hasn't been seen. They tell us to phone 111 when it's a problem they can't deal with. I'm actually disgusted with this practice and actually don't believe anything will be done about them.