Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Croft Medical Centre


No consideration for severe anxiety

I cannot book an appointment for Covid and/or flu jabs at the surgery and have been told that I can only book an appointment at Bosworth Medical Centre. I have requested a home visit for them, but this cannot be accommodated because I am not bed bound. I am over 80 and I suffer from severe anxiety, and I am unable to get to appointments without assistance (which I do not have). Bosworth Medical Centre is not local to me and I cannot get there alone. I would find queuing in a busy setting very difficult. I have been registered at the practice for over two years and I have never been able to get an appointment with a doctor. I have had a yearly check up with the nurses there. I wish that was more consideration for patients like myself, they just do not seem to care.