Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Long waiting times & always items missing

When the prescription is electronically sent by the GP you are told to leave it 48 hours and that it will be ready for you. When I go to pick up the prescription, it is never ready and waiting for me. The electronic system seems absolutely pointless! You have to queue at the door to even get in there, its that busy and slow. Then once you give your name you wait at least 30 minutes for them to get it ready for you. They never give me a full prescription there are always items out of stock that need ordering in, which means that I have to return 24 to 48 hours later and queue again. These delays have meant that I am late getting my medication. The service is awful.