Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


My concerns were dismissed for 5 years

The surgery refused to help me for 5 years. My concerns about pain and fatigue were dismissed and I was told it was caused by hormones due to being a young parent. I ended up being admitted to hospital where I was told that I had a rare condition. They told me that this condition had been showing up in my blood tests for years. I am not happy that the doctors surgery continually dismissed my concerns and failed to act upon the blood test results, and that if I had not ended up in hospital I would still not know and would be suffering still.