Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Lack of proper diagnosis

I phoned for a friend who was unwell and had been experiencing difficulties getting through. I spoke to the doctor on their behalf and was told that it sounded like they had a urine infection. I explained that they did not have a high temperature or any other symptoms of a urine infection but the doctor said that they would send a prescription to the pharmacy just in case. I do not understand why they would prescribe medication without properly diagnosing a patient. Why did the not request a urine sample for testing? I think the service needs to improve.