Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Outstanding service from excellent team

I recently moved the this surgery and hadn't seen a doctor face to face for some years despite every effort. I had a medical with a nurse very quickly and had an ecg. The nurse was concerned and made an appointment for me the following day with a doctor. The doctor repeated the ECG and I went sent straight to the hospital where a serious heart problem was detected. When I was discharged the follow up care provided by the doctors was excellent. They have been very thorough and have made urgent referrals for me to help improve my health conditions. I have medication reviews and diabetes checks booked in the coming days. I am extremely happy with the quality of care and treatment I have received here.