Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Poor communication & feel rushed on the phone

I have found it very hard to understand doctors at the surgery due to them having strong accents, and I am hard of hearing, and I do not always feel that I have a good understanding of the information they are telling me. The reception staff are also difficult to communicate because I feel very rushed by them when on the telephone, I almost feel dismissed by them.