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  • Review A Service
  • What We Do
    • Meet the team
    • Who are we and what do we do?
    • Vacancies
    • Terms and Conditions
  • How We Make A Difference
    • Investigations
    • Impact Reports
    • Consultations
    • Annual Reports
    • Document Hub
  • How We Can Help You
    • Information & Signposting
    • Help During Winter
    • Stay Well Solihull
    • Family Hubs
    • GP’s and Pharmacies
    • Dentistry
    • Hospitals
    • Mental Health
    • Helpful Links
  • Get Involved
    • Volunteering Opportunities
    • Events
    • Young People’s Healthwatch
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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre



My complaint was not accepted!

It is difficult to get an appointment. It's hard to get through on the telephone , it's normal to be holding for an hour to then be told that there are is no availability. You cannot book an appointment for the next day but are told to try again tomorrow. There are no appointments available on line even when they have told me there are. Over two weeks ago I handed in a letter to the receptionist for the doctors attention to issue urgent medication as outlined by the hospital. I have still not heard back and the pharmacy has not received the prescription. Some GP's are nice when you see them but I had an experience which was awful with one doctor. They accused me of smelling of alcohol, I do not drink and explained this. I tried to make an official complaint but they would not accept it.

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