Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Croft Medical Centre


No appointments when you call

It is very hard to get an appointment on the phone. I recently called for an appointment and was told that there were none left that day. I live locally so went to the surgery straight away where I queued and I got an appointment for that day. Why are they telling people on the phone that there are no appointments but are still giving them to people who are queueing for appointments. This just does not seem right or fair!