Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Lack of privacy & problems with prescriptions

I really do not like that we are expected to tell the receptionist our problems. They are not medically trained and they are not our doctors. It's difficult to get a face to face appointment and lucky to get a call back from a GP. I have had ongoing problems with my repeat prescription system. Following their instructions I drop it off in plenty of time, then allow extra time to collect, because I know from experience that they are rarely ready, and still items are missing and/or not been sent through. This has happened again this week and vital medical items were not sent through the the pharmacy. The service is poor.