Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Supposed to help not hinder your health

Medication is not a long term solution when a person needs help with their mental health. Long waiting times for referrals and I'm just told to self refer to other services. When your struggling this can be difficult. Trying to get an appointment, talking to the receptionists, and trying to get repeat prescriptions are all extremely difficult at this surgery. No compassion for the needs of their patients and a lack of understanding the circumstances people are in. Find dealing with this practice very hard and rather than helping they just cause me further anxiety.