Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Not happy with receptionist response

I had a chest infection and the receptionist told me to go to the pharmacy for medicine. Went to the chemist and they also told me to get a prescription from the doctor because I need antibiotics. I called again and I was still told there were no appointment until the next 2 weeks. I suffered with coughs and fever and then I tested for covid and it was negative. I went to A&E and after 3 hours wait I went to see the doctor and they told me I had serious chest infection.