Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Physio treatment was poor

One time I contacted to enquire about my medication and the pain i was experiencing. The doctor did call me for a check up. When I arrived at the surgery, the doctor came out, took me to a separate room where we talked. No assessment was carried out on my leg for the pain. The doctor advised he was going to refer me to the physio at the surgery. I attended my appointment with the physio only to examined the way the doctor had and booked for me to go back in fortnight to another physio at Bosworth practice. I was disappointed by the way the assessment was carried out.