• Review A Service
  • What We Do
    • Meet the team
    • Who are we and what do we do?
    • Vacancies
    • Terms and Conditions
  • How We Make A Difference
    • Investigations
    • Impact Reports
    • Consultations
    • Annual Reports
    • Document Hub
  • How We Can Help You
    • Information & Signposting
    • Help During Winter
    • Stay Well Solihull
    • Family Hubs
    • GP’s and Pharmacies
    • Dentistry
    • Hospitals
    • Mental Health
    • Helpful Links
  • Get Involved
    • Volunteering Opportunities
    • Events
    • Young People’s Healthwatch
  • News
  • Contact Us
  • Review A Service
  • What We Do
    • Meet the team
    • Who are we and what do we do?
    • Vacancies
    • Terms and Conditions
  • How We Make A Difference
    • Investigations
    • Impact Reports
    • Consultations
    • Annual Reports
    • Document Hub
  • How We Can Help You
    • Information & Signposting
    • Help During Winter
    • Stay Well Solihull
    • Family Hubs
    • GP’s and Pharmacies
    • Dentistry
    • Hospitals
    • Mental Health
    • Helpful Links
  • Get Involved
    • Volunteering Opportunities
    • Events
    • Young People’s Healthwatch
  • News
  • Contact Us

Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Your response is being submitted, please wait...

Original feedback for

Croft Medical Centre



GP are not seeing people face to face

I was not able to see doctors. I have heard some surgeries in Kingshurst & Marston Green are able to see there GP face to face. The surgery provides on line call-backs, however this is ok for minor things but not for conditions which are serious or worrying. Also leaving home is an issue for people like me who have accessibility and mobility difficulties. When you do eventually managed to get an appointment, they are for video appointment or they ask you to send pictures for diagnosing purposes, which I do not agree with ask they are not able to assess the concern over a picture. I would prefer seeing GP's especially with concerns around my mental health issues. I have been advised to come in and pick up a leaflet when I have contacted regarding health concerns by the admin staff. When I have contacted the receptionist for an appointment, I have to explain myself and I find then being intrusive. I have seen staff at the surgery shouting at patience/elderly patience for asking questions. What are the GP’s doing as they are not seeing people. I have now stopped trusting the GP’s.

Website and Digital Marketing by White Bear
  • Privacy Policy
  • Terms & Conditions
  • Sitemap
  • Call Us 0808 196 3912