Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Improvement required

The gp are good when you are able to get hold off them. The phone system needs to be improved, too many people calls at 8am and the chances of getting appointment is zero as they are all gone because of the long queue. The line is constantly engaged and no ring back service offered I had to chase test results for 24 hour heart monitoring i had from the hospital. Positive - I am under the mental health nurse at the GP practice and they offer a good service. I get regular appointments for reviews.