Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Receptionist

Rude and arrogant receptionist, blocking me and everyone I know from seeing the doctors face to face. The receptionist acts like she' s in charge of decision making. I have been calling and not getting the response Am expecting. 10 days of calling with no luck. My condition needs the doctor's attention. I have ended up going to the A&E and waited 12 hours to be seen. The hospital has written to my GP to make a referral for me.