Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Awful service

Called the appointment line for an appointment and you are waiting for hours before anybody picks up the phone. This is not acceptable and suitable if you work shifts or have work commitments. In the end I go to the surgery for an appointment. The service is not accessible as it takes me 1 hour each time to and from work. I tried to book an appointment for urine and skin tests but no answer. I was referred from work to have a hearing test after they identified a problem. With no appointment availability, I have had to use Amplifon and have had to get tested privately which I cannot afford with the low income. The prescription service is bad, I have to complete physical prescriptions and I have had no reviews for any of the medications I am on. When I do manage to get appointments to see the doctors they contact you and cancel the appointment when it gets closer to the appointment.