Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Completely over subscribed

Nightmare trying to get to speak to a doctor. Once you do you I have been patronised a handful of times or sometimes met with a tone of hurrying. Was told once if I'm not on medication for mental health, I can't possibly have mental health issues... really worrying behaviour to effectively demand everyone must take drugs or give up hope of help or recognition. An attitude fueled by big pharma no doubt. On a positive note, the receptionists have improved their attitude of late so kudos to them. They weren't friendly for a long time before late.