Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Chester Road Surgery


Poor access to appointments

I have now left this surgery because of a very bad experience. I called for an appointment when I did not feel well at all. I was told no appointments that day and that they could offer me one at the end of the week. If I had of waited for that appointment I would have died and thankfully I sought medical attention elsewhere. I lost all trust with that surgery and had to leave.