Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Chester Road Surgery


No consideration for patients who work

I really struggle to get an appointment with a GP, it is made harder by the fact that I work and I need to see a doctor before or after work. Calling for appointments can also be very difficult as it can be hard to call when the phone lines are open when I am at work.