Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Chester Road Surgery


Very happy with the service

I am very happy with the service offered by Chester Road Surgery. I have been with the practice since I was a child. I do not need the doctor very often but a recent issue has been handled very well by them. I have accessed their service digitally, which has included sending pictures and speaking with a doctor on the phone. It has now got to the point that I need an appointment and I had no trouble booking to see the GP. I have regular repeat prescriptions and have never experienced any problems having them processed and issued. Good access, good surgery, good job!