Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Chelmunds Court


The staff cannot do enough for you

My relative was recently moved here due to her care home being shut down by the CQC. It has been a very distressing time for our family but we are really impressed by the staff and the care they show. They are very accommodating and have made adjustments to keep my relative happy. They have changed her room, ordered more suitable equipment for her to keep her comfortable, they really can't do enough for us. It has been fantastic.