Bosworth Medical Centre

It is hard to get an appointment here. I have been waiting for 5 months for a steroid injection in my knee.

I attend regular diabetes management appointments here which are usually blood tests. The care during these appointments is always good.

I never have any issues with this surgery, the staff are lovely and I'm happy with the service. The only thing that bothers me is only being able to talk about one thing during each appointment.

I am happy with the service they provide. It is easier to get face to face appointments now than it has been in the past which is great.

I don't need to go very often but I can usually get an appointment when needed. The only improvement that could be made is to the phone line system. When calling at opening time you spend a long time waiting which can be difficult around work and school runs. I have noticed an improvement recently though which is good as it's now much easier to get appointments.

The doctors are alright but the problem is getting an appointment. I find it so hard to get an appointment, I dread having to call them or go in because its so stressful and disappointing when you can't get one.

In general Bosworth Medical Centre is okay. I can usually get an appointment or I get offered an appointment at the Chester Road Surgery. Today the service has been really good and I got an appointment here straight away.

Arrived and booked in on the computer system. Noticed about 30 minutes later that a few people who arrived after me were called into the room that it had stated I was going to be seen in. Approached the receptionists, had to queue. I was told I would be next in after that patient. Noted at that point that the self check-in was no longer working. Sat there for another 20 minutes. Watched the patient leave the room and no one was called in. Had to go back up to reception, had to queue again. Staff all disappeared. Ended up approaching the desk and asking for help. Explained that I had been there an hour at this point and that everyone had come and gone while I'd been waiting. They were not interested and were not helpful. Just said my appointment was in another room. I asked why. I got no explanation, no apology and quite honestly was fuming at the awful awful service!

The appointment took ages, I was waiting for over and hour for my appointment. My mum kept asking at reception but we still had to wait ages. The doctor was nice, but being a kid its a bit embarrassing talking to the doctor sometimes.

Bosworth Medical Centre is a really good surgery. I can get appointments when I need one. Most of the reception staff are friendly and helpful and the doctors are good.