Bosworth Medical Centre

I have received no support for my mental health struggles from this service at all.

I'm not a person who goes doctors often but when I do it's always amazing service.

It is hard to get through on the phones and the receptionists always ask me what my issue is and make the decision as to whether I'm seen. I have also had issues with their online system for ordering repeat prescriptions.

I have found accessing appointments good during my cancer journey. The problem I have had is with repeat prescriptions and having to attend the surgery to put them in rather than do it over the telephone. When dealing with a cancer diagnosis and treatment it was difficult to get there in person.

I generally get on okay and can get appointments when I need them. They are good with my kids too.

I was waiting a long time for them to arrange an appointment for me. In the end I walked to the surgery to speak to them and got an appointment booked in.

I have been experiencing serious side effects from a medication I have been taking and have been finding it difficult to get appointments. I am often waiting a long time on the phone and have to call multiple times. Whenever I have been able to get in the doctor has been good.

They are very quick. The booking system is good and when I had a blood test recently I got the results back quickly. They also contact you via text with updates which is good.

I can always get in when necessary especially when I need appointments for my young son. They are especially helpful with my one year old son's eczema.

The time spent waiting on the phone for an appointment uses up all of my mobile credit. A call back service would be useful to prevent this. I remember when it used to be easy to get an appointment and you wouldn't wait long to be seen by a doctor who knew you. I avoid visiting in person if I can but I really needed to be seen today and did manage to get an appointment which is good.