Bosworth Medical Centre

Poor service. Can hardly speak to a doctor. The receptionists play god. You ask to speak to a doctor so they speak to the doctor for you and tell you you don’t need to talk to one.

They don’t listen to your issue
They don’t see you even if it’s needed
I needed a medical review and I couldn’t get one

Doctors are not bothered about helping.
They seem to do what they think is best and not listen to the patient
The receptionists are way too nosey too and try to fix your problem for you and will do anything to not give you an appointment if you do not tell them every single detail of why you want to speak with a doctor. I have had to argue my way to speak to a doctor.

They are refusing to see patients and trying to send us to different surgery or diagnose via a photo or video call I have a hole in my arm pit which I've had for several weeks they've gave me 1.lot antibiotics and a box of dressings but because of were it is they don't stick through sweating they diagnosed myself son via text message so I couldn't ask questions about the treatment

I was one hour late for my appointment today. They did not have to help me. I was fixed up with an appointment in ten minutes, by the receptionist. I went to see the nurse. Another member of staff came to check that I was ok. Cant beat that.

You can’t get an answer on the phone.. if you are lucky you never get to see your named GP …

Always polite. Yes it is hard to get through to them and can understand patients frustrations. But I book on line and always get an appointment. When I call for results they are always polite too. I feel sorry for people with pay as you go phones hanging on for an answer though.

Since joining this practice (after the walk-in centre in Solihull was closed) I have found it near impossible to get an appointment.

Unable to get a face to face appointment for over 12 weeks. Only 1 dr is allowed to sign fit notes/prescriptions despite every dr doing it previously. Get told fit note/prescription will be ready by a certain time only to on arrival have some one tell you it isn’t ready and you can’t have it until the next day

Thankyou to the receptionist at Bosworth this morning who was very helpful .They have a problem with the phones and I had to go down there.She was really good ,thankyou.