Bosworth Medical Centre

I recently took a water sample into the surgery. This was passed on to the doctor by the receptionist. I was then told a prescription would be sent to the pharmacy because I had a UTI. I did not get to see or speak to a GP. When you do see a GP you are not allowed to talk about more than one issue during that appointment unless you book a double appointment. A single appointment is difficult enough to book without asking for two. Booking appointments is difficult and its now normal to be waiting for over an hour on hold before being told that there are no appointments available.

The nurses are useless and always struggle to do the blood tests. They rarely have the correct equipment to make the process easier. I have requested to go to the hospital but I have been told that I cant.

After receiving a letter telling me to book a diabetes check I still could not get an appointment. On the rare occasion that you can get in to see a GP you never see the same doctor and more often than not, you see a locum. In the past I have waited over an hour to be told that a nurse practitioner would call me back and the call never came. I have also previously had blood tests done which flagged a problem for monitoring but to date no follow up appointments have been booked to monitor the problem because I still cannot get an appointment. The overall service is absolutely shocking!

I get regular text messages from the surgery telling me that I need to book medication reviews but when I call up there are no appointments available. I recently had one done over the telephone and the prescription was incorrect. When I contacted the receptionists to query I explained that I'd had an appointment over the telephone with Dr Scott from the Chester Road but they told me that he was retired and no longer worked for them which left we wondering who I had spoken to. Clearly there is poor communication between the surgeries because I know who I spoke with.

I make use of the suggestion box but nothing changes!

I can never get an appointment it is so frustrating that I usually give up and don't get seen when I need to be. On occasions they have requested that I attend the Castle Bromwich surgery but this is not convenient for me as I do not drive and using public transport can be difficult.

I am a new patient at the practice and my experience so far has been difficult. I have found it hard to get an appointment. They communicate through text message which I find confusing and would prefer phone calls. I have been trying to sort out repeat prescriptions which has also proved tricky.

I was referred to Bosworth Medical Centre for physiotherapy but during my first appointment I was told that there was nothing that they could do and that I needed to go back to my own GP for referral to the hospital.

I was referred to Bosworth Medical Centre for physio and I cannot fault the service received. It was a bit of a wasted journey as on being examined by the physio there was nothing they could do for me. However, they referred me themselves to Heartlands hospital for further investigation which was appreciated and the appointment came through very quickly.

Trying to get an appointment is an absolute nightmare, phone lines are busy, the queues are long, and if you visit the surgery to book the receptionists are not helpful and I am told the appointments have all gone.