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  • What We Do
    • Meet the team
    • Who are we and what do we do?
    • Vacancies
    • Terms and Conditions
  • How We Make A Difference
    • Investigations
    • Impact Reports
    • Consultations
    • Annual Reports
    • Document Hub
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    • Information & Signposting
    • Help During Winter
    • Stay Well Solihull
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Original feedback for

Bosworth Medical Centre



Confidentiality breach

My usual drug had been removed from online repeat prescription and I was unable to get through on the phone to try and renew it. I went into the surgery at about 3pm. There was a big queue outside for the vaccine and a few people just inside. There was one other person at reception. I stood behind the makeshift barrier of chairs and had to shout my request across to the receptionist. She went away, spoke to the gp and came back to tell me it had been renewed. She then shouted " what about your fluoxetine, do you still want that??". Fluoxetone is an antidepressant. I'm a mental health professional in the NHS. I I do NOT want all and sundry to be told what medication I take or the state of my mental health. I was very embarrassed.

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