Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bosworth Medical Centre


Waiting for my call to be answered took 45 min

Once I got through and explained my problem, I was told to come down to surgery at 10 o’clock. I explained that I could not walk and I couldn't get there till 2:30. I was told to phone back for afternoon appointment. Why do I have to wait in a queue again for an appointment? Why can they not give you appointment for the afternoon? It's maddening. I’m in pain and this is so stressful, I cannot believe I have to start this whole process again later today. No wonder people are going to A&E. Dreadful service