Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Bosworth Medical Centre


Confusion caused by booking link

My most recent experience was disappointing due to unclear communication and confusion caused by booking an appointment via the booking link. I was invited to book an appointment and they sent me a link which I booked the appointment with. I then had a telephone call from the doctor and they discussed my health and gave me instructions. I then attended my appointment as booked to be told it was cancelled. But I had not received notification that the appointment was cancelled and the doctor had not told me not to attend. When I attended the surgery and was told that the appointment was cancelled they said a prescription had been sent to the pharmacy. I was disappointed by the service and the time that was wasted.